Coffee Bean & Tea Leaf have a policy that requires the customer to wait at the counter to pick up a coffee or other beverage but they serve food to the table. Usually if I’ve ordered food and a drink I just sit down as the staff bring both to my table. Imagine my surprise just now when the waitress brought over my sandwich and, indicating my drink still sitting on the counter, advised me to get it myself.

Sigh… strange service mentality.